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Return Policy

A return merchandise authorization (RMA) is required for all items. Call to request an RMA number. No freight or restocking fee will be charged on returned goods found to be defective or not as ordered. Returns for any other reason will be charged a 15% restocking fee. All sales are final on discontinued and closeout items. All returns are subject to inspection for determination of credit. Mark the RMA number prominently on the outside of the package and send freight prepaid to:

Designs By Novello
505 North Main Street
Port Chester, NY 10573

Phone: 914-934-7711
FAX: 914-934-7827

Any returns received without the correct RMA will be returned to the customer at their expense. All retail returns will either receive a replacement item or a refund.